Privacy Policy

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1. Who We Are

KB Tiling is a bathroom renovation specialist business operated by Krzysztof Blaszczyk, located in Cork, Ireland. We are committed to protecting your privacy and ensuring your personal data is handled securely and transparently.

2. What Information We Collect

We collect and process the following types of personal information:

2.1 Information You Provide Directly

• Contact Details: Name, email address, phone number
• Project Information: Location, project details, specific requirements
• Communication Records: Messages sent through our contact form, emails, and phone conversations

2.2 Information Collected Automatically

• Technical Data: IP address, browser type, device information
• Usage Data: Pages visited, time spent on site, referral sources
• Cookies: As described in our cookie policy below

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Delivery (Legal Basis: Contract Performance)

• Responding to your quote requests and inquiries
• Providing bathroom renovation services
• Project planning and communication
• Scheduling appointments and site visits

3.2 Business Operations (Legal Basis: Legitimate Interest)

• Improving our website and services
• Business record keeping
• Quality assurance and customer service

3.3 Legal Compliance (Legal Basis: Legal Obligation)

• Maintaining business records as required by Irish law
• Tax and accounting purposes
• Health and safety compliance

4. Cookie Policy

Our website uses cookies to enhance your browsing experience. We categorize cookies as follows:

4.1 Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled. They include:

• Session cookies for form submissions
• Security cookies to prevent unauthorized access
• Cookie consent preferences

4.2 Functional Cookies

These cookies enhance website functionality and remember your preferences:

• Language and region preferences
• Gallery viewing preferences
• Contact form auto-fill data

4.3 Analytics Cookies

These cookies help us understand how visitors use our website:

• Page views and user journey tracking
• Performance monitoring
• Error reporting and optimization data

You can manage your cookie preferences using our cookie settings banner or by adjusting your browser settings.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

5.1 Service Providers

• Web hosting services (for website operation)
• Email services (for communication)
• Payment processors (if applicable)

5.2 Legal Requirements

• When required by Irish or EU law
• To protect our legal rights or safety
• In response to valid legal requests

6. Data Retention

We retain your personal information for the following periods:

• Project Records: 7 years (for warranty and legal purposes)
• Contact Inquiries: 2 years (unless you become a customer)
• Website Analytics: 26 months maximum
• Email Communications: 3 years or until you request deletion

7. Your Rights Under GDPR

As a data subject, you have the following rights:

7.1 Right of Access

You can request a copy of all personal data we hold about you.

7.2 Right to Rectification

You can request correction of inaccurate or incomplete data.

7.3 Right to Erasure ("Right to be Forgotten")

You can request deletion of your data (subject to legal retention requirements).

7.4 Right to Restrict Processing

You can request that we limit how we process your data.

7.5 Right to Data Portability

You can request your data in a machine-readable format.

7.6 Right to Object

You can object to processing based on legitimate interests.

7.7 Rights Related to Automated Decision Making

We do not use automated decision-making or profiling.

8. Data Security

We implement appropriate technical and organizational measures to protect your data:

• SSL encryption for data transmission
• Secure hosting with reputable providers
• Regular security updates and monitoring
• Access controls and staff training
• Regular data backups

9. International Data Transfers

Your data is primarily processed within the European Economic Area (EEA). If we need to transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the European Commission
• Standard contractual clauses
• Certification schemes

10. Contact Us

For any questions about this privacy policy or to exercise your rights, please contact us:

11. Complaints

If you believe we have not handled your data properly, you have the right to lodge a complaint with the Irish Data Protection Commission:

12. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:

• Update the "Last Updated" date below
• Notify you via email if you have provided contact information
• Display a prominent notice on our website

We encourage you to review this policy periodically.